Shipping Information

Shipping Information

At IonSpa Filter with Nurtul, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed to our shipping carrier and is in transit to your selected address.

During peak times or holidays, processing may take up to 7 business days due to higher order volumes.

Estimated Shipping Times

The estimated delivery time refers to the transit time after your order has been dispatched. This can vary depending on your location and local carrier operations.

Estimated delivery by region:
🇺🇸 United States: 5–10 business days
🌎 International Orders: 7–15 business days

Please note that shipping carriers may experience occasional delays during peak seasons or holidays. If your package is being shipped internationally, unexpected customs delays may occur, extending the delivery window.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to ensure all shipping details are correct and complete at checkout. Inaccurate or incomplete information may cause processing delays or order cancellation.

If our system detects an address issue, our customer support team will email you within 3 business days to confirm your details. If we do not receive a response, we reserve the right to cancel the order.

If you notice an error after placing your order, please email us at Hello@Nurtul.com within 24 hours. We will do our best to accommodate changes, but once an order has entered the shipping phase, we cannot guarantee modifications.

Delayed Delivery

At IonSpa Filter with Nurtul, we understand that timely delivery matters. While we strive to ship orders as quickly as possible, occasional delays may occur due to factors beyond our control, such as:

  • Weather disruptions

  • Courier delays

  • Customs or logistics issues

We will always do our best to assist and keep you updated, but please note that we cannot guarantee specific delivery dates.

Lost or Stolen Packages

If your package is lost or stolen, please contact us at Hello@Nurtul.com so we can help you locate it. Once a package is handed to the courier, it is beyond our direct control, but we will assist you in filing a claim with the carrier and following up as needed.

Please note that IonSpa Filter with Nurtul is not responsible for lost or stolen packages once they have been marked as delivered. However, we will review each case individually and may offer a replacement depending on the situation.

Shipping Policy Changes

IonSpa Filter with Nurtul reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most recent version before making a purchase.

By completing a purchase, you acknowledge and agree to the terms outlined in this Shipping Policy.

If you have any questions or concerns about shipping or delivery, please contact us anytime at Hello@Nurtul.com — we’re always happy to help.