Shipping Information
Shipping Policy
Free Shipping
We offer free standard shipping on every Nurtul order.
No minimum purchase required.
Order Processing
Orders are typically processed within 1–3 business days after they are placed.
Once your order has been packed and handed to our shipping partner, you'll receive a confirmation email with tracking information.
During holidays or periods of unusually high demand, processing may take up to 7 business days.
Estimated Delivery
Delivery times begin after your order has been shipped.
United States
5–10 Business Days
International
7–15 Business Days
Please note that shipping times are estimates and may occasionally be affected by customs processing, weather, holidays, or carrier delays beyond our control.
Order Changes
If you need to update or cancel your order, please contact us within 24 hours of placing it.
After that time, your order may already be in processing and we may not be able to make changes.
Shipping Address
Please review your shipping information carefully before completing checkout.
If an incorrect or incomplete address is provided, delivery delays may occur.
If we notice an issue before shipment, we'll contact you using the email address provided at checkout.
Tracking Your Order
Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.
If you haven't received tracking information within 3 business days, please contact us at hello@nurtul.com.
Delayed Deliveries
While we work with reliable shipping partners, delivery times can occasionally be affected by factors outside our control, including:
• Severe weather
• Carrier delays
• Customs processing
• Peak holiday shipping volumes
We'll always do our best to help if your shipment experiences unexpected delays.
Lost or Stolen Packages
If your package appears to be lost, please contact us at hello@nurtul.com.
We'll work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
If your tracking shows the package as delivered but you cannot locate it, we recommend first checking with household members, neighbors, or your local carrier.
Each case is reviewed individually, and we'll always do our best to help.
Questions?
If you have any questions about shipping or your order, we're here to help.
