Refund policy

Returns & Refunds

60-Day Money-Back Guarantee

We want you to have enough time to experience how the Nurtul Reminder Band fits into your daily routine.

We recommend wearing it for at least 14 days before deciding whether it's right for you. Most people discover its value through consistent everyday use.

If you're not completely satisfied, you may request a return within 60 days of delivery for a full refund of the purchase price.

To begin a return, simply email hello@nurtul.com with your order number.

Return Eligibility

To qualify for a refund:

  • Your return request must be submitted within 60 days of delivery.
  • The Reminder Band must be returned with all included accessories.
  • Please include your order number or proof of purchase.

Returns sent without contacting us first cannot be accepted.

Return Shipping

Once your return is approved, we'll provide instructions on where to send your package.

Unless the return is due to a manufacturing defect or our error, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your Reminder Band arrives damaged, defective, or you receive the wrong item, contact us within 72 hours of delivery at hello@nurtul.com.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product

We'll make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Products damaged through misuse or accidental damage after delivery

Exchanges

We do not currently offer direct exchanges.

If you'd like a different color or model, simply request a return (if eligible) and place a new order.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, in accordance with applicable consumer protection laws.

The product must be returned in its original condition with all included accessories and proof of purchase.

Refund Processing

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

If you haven't received your refund within 15 business days after approval, please contact us at hello@nurtul.com.